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Questions before you buy, help with a live campaign, or a partnership idea — send it over and a real person replies.

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We reply to every message, usually within a few hours on weekdays.

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Common questions before getting in touch

How quickly do you respond?

Most messages get a reply within a few hours during business hours, seven days a week. We never take longer than one business day. If you have an urgent issue with a live campaign, mention it in the subject line and we will prioritise it.

I have not received my followers yet — what should I do?

Delivery begins within 24–48 hours of your campaign going live and continues gradually across your plan period. If it has been more than 48 hours and your follower count has not moved, email us with your Instagram username and order email — we will check the campaign status immediately. You can also read more about the process on ourhow it works page.

How do I request a refund?

If your campaign finishes below the guaranteed follower minimum after 30 days, email us from the address on your order with your Instagram username. We verify against your campaign record and return the full payment to your PayPal account. Full details are on ourRefund & Guarantee page.

Can I change my Instagram username after ordering?

Yes. If you change your handle or realise you entered the wrong one at checkout, email us as soon as possible. We will pause and redirect the campaign to the correct username at no extra charge.

Do you offer partnerships or affiliate programmes?

We are open to partnerships with creators, agencies, and complementary brands. Select "Partnership or affiliate" in the topic dropdown above, or email us directly atsupport@followboosts.com with a brief outline of what you have in mind.

Still exploring? Learn how FollowBoosts works, compare us against other services in our growth services comparison, or check out the blog for honest guides on Instagram growth.